Terms & Conditions

Privacy Policies & Disclaimers

Artisan Timbers is committed to the protection of the personal information of its customers and other persons who may have dealings with Artisan Timbers . Artisan Timbers  observes the provisions of the Privacy Act and has put in place procedures and policies to ensure protection of your personal information.


Collection of Personal Information

Artisan Timbers may generally collect information from you in-store, via phone, email, online and postal order. The information collected includes:

  • your name
  • email address
  • phone number
  • order details
  • billing & delivery addresses
  • other incidental information required for ordering, payment and delivery of products ordered from Artisan Timbers

This information is collected for the purposes of responding to your queries, supplying you with requested information on products and the ordering and delivery of products to you. If you provide incomplete or inaccurate information, we may be unable to process your orders with Artisan Timbers or it may affect delivery of products to you.

If you consent (by way of registering for our Mailing List or accepting to receive information and materials from Artisan Timbers, we may use your personal information to keep you informed about special offers, sales, events and new products offered by us or our suppliers. If you do not wish to receive this information, you may unsubscribe at any time via the unsubscribe link from any emails received or by contacting us by phone.

We may use a third party mailing house for the purpose of forwarding information to you. The mailing house does not retain your personal information and is required to keep your details confidential.


Disclosure of Personal Information

Artisan Timbers treats all information held about customers as strictly confidential.

Information about customers is not sold, rented or traded for any purposes. Artisan Timbers do not disclose personal information to any overseas recipient and does not disclose information about you unless:

  • the disclosure is required by law
  • the disclosure of the information is necessary to obtain legal or accounting advice to protect the company’s interests or your interests. Our solicitors and accountants are under an obligation to keep such information confidential
  • the disclosure is necessary for debt recovery functions
  • disclosure is necessary to conduct appropriate checks for credit-worthiness and for fraud
  • disclosure is required to carry out our obligations to you, for example: to freight and transport companies such as Australia Post or other carriers, in order to arrange delivery of products for you at your request
  • you consented to our disclosing information about you.


Security of Personal Information

Artisan Timbers is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. Artisan Timbers endeavours to ensure all information it holds is up to date and accurate. We recommend you to advise us of any changes in your personal information details held by us and we will use all reasonable efforts to keep your personal information up to date and accurate.  

You can change the details held by us in one of the following ways:

  • update your details via your Artisan Timbers Online Account (please note that the changes will only be activated when you next place a web order)
  • contact us on (+61)427 166 278 or (+61)417 777 454
  • speak to us while in Victor Harbor


Access to information

Artisan Timbers will provide you with access to your personal information at any time. You can contact Artisan Timbers either by telephone, writing or by email.


Use of our Website

Your store browser session is encrypted using a full SSL Certificate. Each Site Checkout Transaction passes through a highly secure online payment gateway. The payments gateway provider uses protection. The organisation is PCI DSS compliant and is governed by a set of rules created by the PCI Security Standards Council.

For statistical purposes, we collect information about the use of the website www.ArtisanTimbers.com & www.ArtisanTimbers.com.au. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information.

We use Cookies on our website for a number of reasons. First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience. Secondly, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.


Personal Information Complaints Handling

If you have a complaint about the way we have handled your personal information, please contact our Operations Manager by phoning (+61)417 777 545 or completing our Contact Form. Alternatively, you may put your complaint in writing and post to our Operations Manager, Artisan Timbers , PO Box 2019 Victor Harbor SA 5211. If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on www.privacy.gov.au.


Mailing List Terms & Conditions

As part of the registration of an account with Artisan Timbers , you will be included in our Company Mailing List unless you Opt-Out by way of unchecking the ‘Receive Marketing and Promotional materials’ box on the Registration page.  The purpose of this to keep you informed with company, product, information and event news.

If you choose to remain on our mailing list or subscribe via our website, you agree to receive occasional newsletters and information about our company and products.  You can unsubscribe at any time via the Unsubscribe button at the base of all emails sent.

We may also periodically send all Artisan Timbers customers important account information, company announcements or competitions. These messages are separate to our newsletters, but you may also unsubscribe at any time by following the included instructions.  These emails will be identified as being a “Artisan Timbers Announcement”.


General Terms & Conditions

These General Standard Terms & Conditions (these “Terms” or these “Website Standard Terms & Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms & Conditions.


Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, Artisan Timbers and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.



You are expressly restricted from all of the following:

  • publishing any Website material in any media
  • selling, sublicensing and/or otherwise commercializing any Website material
  • publicly performing and/or showing any Website material
  • using this Website in any way that is, or may be, damaging to this Website
  • using this Website in any way that impacts user access to this Website
  • using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website
  • using this Website to engage in any advertising or marketing;

You may be restricted from accessing certain areas of this website by Artisan Timbers and Artisan Timbers may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.


No warranties

This Website is provided “as is,” and Artisan Timbers makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.


Limitation of liability

In no event shall Artisan Timbers, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Artisan Timbers , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.



You hereby indemnify to the fullest extent Artisan Timbers from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.



If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


Variation of Terms

Artisan Timbers is permitted to revise these Terms at any time, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.



Artisan Timbers shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Artisan Timbers and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.


Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of South Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in South Australia for the resolution of any disputes.